Shipping Policy

At Silver Bones, Your Pet Clinic, we strive to provide efficient and reliable shipping services for the products we offer.

• Order Processing

– Orders are typically processed within 4-6 business days after payment verification.

– Orders placed on weekends or holidays will be processed on the next business day.

– We reserve the right to delay shipment or cancel orders in cases of unforeseen circumstances or inventory shortages. Customers will be duly notified.

• Delivery Processing

– Orders are delivered within 5-6 business days after payment verification and order confirmation.

– Orders will be delivered with the Mysore locality (Mysore Urban). Click here to check pin-codes https://silverbones.in/wp-content/uploads/2024/01/Silverbones_delivery_area.xlsx

• Shipping Methods and Times

– We offer standard shipping, expedited shipping, and other shipping options based on availability and location.

– Shipping times may vary based on the shipping method chosen, destination, and product availability.

– Estimated shipping times are provided at the time of purchase. However, actual delivery dates may differ due to carrier delays or other factors beyond our control.

• Shipping Rates

– Shipping rates are calculated based on package weight, dimensions, destination, and chosen shipping method.

– Customers will be provided with shipping cost estimates prior to checkout.

– Any additional fees (e.g., customs duties, taxes) incurred during international shipping are the responsibility of the customer.

• Order Tracking

– Once your order has been shipped, a tracking number will be provided via email or through your account, allowing you to monitor the shipment’s progress.

• Shipping Restrictions

– Some products may have shipping restrictions due to legal or logistical reasons. Customers will be informed of any such restrictions before completing their purchase.

• Damaged or Lost Shipments

– In the event of a damaged or lost shipment, please contact our customer service team immediately. We will work to resolve the issue by initiating an investigation with the shipping carrier.

• Returns and Exchanges

– Please refer to our Return Policy for information regarding returns and exchanges.

If you have any questions or concerns regarding our Shipping Policy, please contact us at 8884699886.

This Shipping Policy is effective as of 01-12-2023.